Patient Experience Outcome Award

This award recognises healthcare organisations in Ireland that have delivered measurable and meaningful improvements in patient experience through innovative, patient-centred approaches. It celebrates initiatives that not only enhance patient satisfaction but also demonstrate tangible outcomes in quality of care, communication, accessibility, and overall well-being. Submissions should clearly articulate how patient experience has been prioritised, improved, and sustained through evidence-based practices. Judges will be particularly interested in initiatives that demonstrate real impact, supported by data, patient insights, and continuous improvement methodologies. Entries must be submitted as a maximum 5 A4 page document (minimum font size 11pt). Supporting evidence, including metrics, testimonials, and case studies, is strongly encouraged.

• Patient Experience Strategy and Vision: Outline the initiative and its core objectives. What patient experience challenges or opportunities were identified? How does this align with your organisation’s broader strategy for quality and patient-centred care?
• Design and Delivery of the Initiative: Describe how the initiative was developed and implemented. What approaches, tools, or innovations were used to improve patient experience?
• Measurable Outcomes and Impact: Demonstrate the outcomes achieved. What improvements have been seen in patient satisfaction, engagement, clinical outcomes, or service efficiency? Provide quantitative data and qualitative evidence where possible.
• Overcoming Challenges and Learning: Detail any barriers encountered during the initiative and how they were addressed. What key learnings emerged, and how have these informed ongoing or future improvements?
• Feedback and Satisfaction: Highlight mechanisms for gathering patient feedback and measuring satisfaction levels. Discuss how patient feedback is used to drive improvement initiatives and enhance the overall patient experience within your organisation.